The average review score is based on the score for actual customer service. Only clients who have stayed with us can complete a questionnaire. All of our clients are interviewed; There is no filter beforehand to select the clients polled.
The average score presented is calculated on the general score given directly by each customer to the question « Your stay as a whole ». There is no intermediate or average recalculation of different issues. The average rating is simply the average rating of all customers to this question.