The average review score is based on the score for actual customer service. Only clients who have stayed with us can complete a questionnaire. All of our clients are interviewed; There is no filter beforehand to select the clients polled.
The average score presented is calculated on the general score given directly by each customer to the question “Your stay as a whole”. There is no intermediate or average recalculation of different issues. The average rating is simply the average rating of all customers to this question.